This month I would like to focus on one of our best Preferred Clients. Kevin Uilkie, owner of KM Facility Services, is not only a joy to work with but also an amazing owner who is always putting a smile on clients faces by saving them money and extending the life of their units or cooling towers. I had a blast having him answer questions about CRT and our products, see below to see what Kevin @ KM Facility Services had to say.
To check out K M Facility Services visit their website’s @ http://kmfacserv.com and http://hvacmaintenanceproducts.com
Kristen: How long have you been using our products?
Kevin: 16 years
Kristen: What makes you want to use our products in your business?
Kevin: By using CRT products I am able to provide my customers with solutions to their problems while saving them money.
Kristen: How do you feel CRT products increase the value of service to your clients?
Kevin: I am able to increase the value of service by providing a permanent solution by using V570 and Pancrete in cooling towers and air handlers. I am able to provide my customers with clean pans with the Algae Guard and PanGuard line. Also, Powder Kegs provides a clean coil for my clients and for me is easy to transport and easy to clean up if spilled. Finally, Cooler Guard provides my clients with a way to extend the life of pads and also save them water, which in turn also saves them money.
Kristen: What is your favorite CRT product & why?
Kevin: V570 is my favorite product because I put 3 coats on walls of cooling towers and one of the things I offer with that application is giving my customers a 10 year warranty.
Kristen: What tips do you have for using Pancrete?
Kevin: Always use V570 first because the way the blue Pancrete looks on the white V570 really stands out. When using V570 & Pancrete together the completed project really looks its best and also provides the max amount of resurfacing.
Kristen: How do you go about presenting the benefits of CRT products to your clients?
Kevin: I always use before and after photos of jobs that I have completed.
Kristen: Which job that you completed with CRT products are you most proud of? Why?
Kevin: I couldn’t pick just one because the use of V570 and Pancrete in both cooling tower and AHU’s is always a success. If I had to choose one that I am most proud to talk about, it would be when I installed V570 and Pancrete in the O.R. Air Handler in St. Joes Hospital. The reason this job is one of my success’ is because we started the job at midnight after all surgical procedures were done and I worked without stopping throughout the night. We were able to put the unit back into service before 6 am the following morning before any surgical procedure’s were to be done. Which is a huge deal in the hospital industry as they work on a very tight schedule.
Kristen: Overall how would you rate CRT’s products and service? 1 lowest 10 highest
Kristen: What is the craziest type application you have ever had using CRT products?
Kevin: I had a client who actually coated a battery tray in his truck to prevent the metal getting eaten by acid.
Kristen: Last but not least, what is your favorite part about CRT?
Kevin: The girls of CRT.
This concludes my extra fun survey with Kevin Uilkie. I hope you enjoyed the questions and answers as much as I did. Stay tuned as we will have another “Client Spotlight” next month.
Perhaps, you read the questions and answers and it sparked a question of your own. Please comment or send me an email at firstname.lastname@example.org.
We will be more than happy to help you.
Kristen Bean, Assistant Marketing Director of Controlled Release Technologies, Inc., a research, development and manufacturing firm based in Shelby, North Carolina. CRT is an IFMA CSP, an EnergyStar Partner and manufacturer of independently-certified Green products for HVAC maintenance. Since 1986, CRT has been creating leading edge HVAC maintenance products that have become industry standards, used in thousands of commercial buildings world-wide. CRT employees are members of BOMA, ASHRAE, ASHE and the American Chemical Society. www.cleanac.com