Tag: facility managers

Feature: Flanagan Mechanical Services

Recently, Flanagan Mechanical services purchased our Dirty Sox Kit to take care of a clients’ horrible odor problem, I have posted John Flanagan’s (owner of Flanagan Mechanical Services) story of utilizing our Dirty Sox Kit and the benefits they received. You can read John’s story below –

If you have any questions, post them in the comment section – I am glad to answer any questions you may have.


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Flanagan Mechanical Services
Yardley, Pa. 19067

Dear Chasity,

I am writing this letter to serve as both, a hearty thank you and a testimonial to the value of your product. I will provide some generic background on our situation, in hopes of helping others understand the true value of the Dirty Sox Kit.

In the winter of 2010, we were offered to bid on the installation of a new HVAC system for an operating suite at a local hospital. Upon reviewing the engineered drawings, I noticed some issues with the design, and contacted both the general contractor and the engineer to discuss descoping the project, and helping them fix a few flaws before construction. Both parties declined, citing both schedule and budget.

My issues centered on the use of a standard, packaged HVAC unit for the job. With the high rate of ventilation air required, the room pressurization scheme, and the lack of communication available to connect to the Building Automation System, I felt they were under designed, possibly due to inexperience of the team in this type of institutional environment. Since there was unwillingness on their part to discuss these issues, I did not submit pricing, even though this is a major client for us.

Once the space was built out and testing started, the issues became evident. Room pressure control wasn’t working correctly, there was no ability to adjust or monitor space conditions, and shortly after opening he room, organic odors started, causing the room to be closed in fear of infection control issues.

The installing contractor made a list of determinations, and each one was addressed. First up was the roof. They claimed the odor was coming from the rubber roof membrane under the roof curb. The unit was opened and cameras were sent inside the curb, while air samples were taken. No indication of problems were found.

They next blamed the odor on approximately 100 feet of ductwork running across the roof. It was claimed wet insulation on the duct was causing the odor. All insulation was removed and replaced. The odor remained.

The final claim was organic growth in the walls due to poor construction. Walls were opened and tested. The wall cavities were found to be clean and odor free.

During all of this, I remained in contact with the facilities director. We had told him confidentially from the first sign of odor that it was likely organic growth in the evaporator coil which couldn’t be seen, and which only smelled as the mechanical cooling ran and created condensate to wet the growth. This theory was presented to the installer several times, and they swiftly rejected the idea.

Two years after all of the money was spent for roofing, duct insulation, labor and anything else they could think of, there was desperation to get this resolved. They still couldn’t reliably keep the operating suite open on a daily basis.

With that, I offered to let them try a product I had found online called Dirty Sox Kit. In fact, due to the volume of business we do with them, the length of time the problems had been occurring, and my inexperience with Dirty Sox Kit, I offered to purchase it for them with no charge to them whatsoever. After a review of the MSDS, it was deemed to be safe to use. Upon using the Dirty Sox Kit product as per the manufacturers’ instructions, the odor was gone immediately, and the room has been in continuous use for several months now with no return of the odor.

I am convinced that this is a valuable addition to our product offering, and recommend it anywhere that we run across stubborn evaporator coil odors commonly referred to as “dirty sock”. Had the installing contractor known about this product, they likely would have saved over a hundred thousand dollars on unnecessary other repairs outside of their original scope of work.

Chasity, please feel free to use this letter to help others understand the value of your products. You may also have any contractor or end user contact me via email for verification of my story.

Respectfully,

John Flanagan
President

E-mail: Johnflange@aol.com
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chasnewChasity Walker, Publicity Manager of Controlled Release Technologies, Inc., a research, development and manufacturing firm based in Shelby, North Carolina. CRT is an IFMA CSP, an EnergyStar Partner and manufacturer of independently-certified Green products for HVAC maintenance. Since 1986, CRT has been creating leading edge HVAC maintenance products that have become industry standards, used in thousands of commercial buildings world-wide. CRT employees are members of BOMA, ASHRAE, ASHE and the American Chemical Society. www.cleanac.com

From The Field: IFMA in PA

The International Facility Management Association (IFMA) held their annual conference and expo October 2-4, in Philadelphia, PA. CRT was just one of the close to 300 exhibitors and 4,000 attendees of IFMA’s World Workplace 2013. From NC to PA, we had a ten hour drive, but it was well worth the wait to exhibit at the IFMA show.

The theme this year was advancing business to get results. It was easy to see, even among the 1000s of facility managers, engineers, and designers, that everyone was looking for solutions. There were even sections on the floor called Solutions Arenas, holding seminars and educational sessions throughout the day dealing with business strategy, disaster preparedness, project management and communication.

In regards to the HVAC Industry, the most common problems/solutions were Restoration and Indoor Air Quality. Almost every single person that walked by our booth was truly interested in how to “better” their facility. Aside from our awesome ribbons that we use to add a little fun to the madness of walking around for hours, our V570 and Pancrete, which are permanent resurfacers for HVAC Air Handler Units, were the biggest hit.

Everyone that stopped by seemed to have a condensate pan or cooling tower that was “past the point of no return.” To their surprise, we had a solution that could save them tons of money by not having to remove and replace the system. Some attendees were even upset that there is such a solution, because they had just spent a lot of money to replace their entire system when the problem was just the pan or bottom of the cooling tower.

We had Facility Managers from New Zealand, Nigeria, California, and even North Carolina dragging their friends and acquaintances back to our booth just to show off our V570 and Pancrete before & after pan. It was truly wonderful to see how our products could benefit them.

Perhaps you’ve recently attended a show that yielded great results, or gave you an insight into another industry or association. If so, we’d love to hear about it in the comments section below.

kdjon








Kristen Bean(left), Assistant Marketing Director and Jonathan Dunagin(right), Marketing Director of Controlled Release Technologies, Inc., a research, development and manufacturing firm based in Shelby, North Carolina. CRT is an IFMA CSP, an EnergyStar Partner and manufacturer of independently-certified Green products for HVAC maintenance. Since 1986, CRT has been creating leading edge HVAC maintenance products that have become industry standards, used in thousands of commercial buildings world-wide. CRT employees are members of BOMA, ASHRAE, ASHE and the American Chemical Society. www.cleanac.com

From the Field: HVAC ROI, RIP?

Building owners have seen a steady increase in the number of vacancies. In turn, facility managers are under increasing pressure to reduce operating costs. However, they are still expected to solve a wide variety of comfort and air quality problems on a very limited budget.

In order to understand a facility manager’s mindset, and to feel their pain, it is important to learn the problems they have experienced trying to manage HVAC maintenance with a shrinking budget. To do so, you must ask many, many questions, probing beyond the initial responses to uncover the real issues.

I am certain every facility manager has various problems, but isolating their distinct issues can be the most nagging. Be prepared to discuss the differences between Reactive, Preventive and Predictive Maintenance with your prospect in financial terms. Return on investment, or R.O.I., is a key term for financial decision makers.

Long-term ROI is not dead, even with a stalled economy. If maintenance products are presented as an investment, be prepared to discuss how the maintenance will extend equipment life, reduce energy costs and improve indoor air quality. Analyze the data you receive from your probing questions, and calculate that into dollars saved. Dollars saved are as good as dollars earned.

When you show this figure to a facility manager, financial decision maker or building owner you will also be showing them that you can speak their language. Showing R.O.I. helps move the facility manager away from an “I will fix it when it breaks” mindset and breathes life into a proactive understanding of HVAC maintenance.

Have you found certain techniques more effective than others when dealing with facility managers? What are your thoughts concerning ROI? I’d love to hear more about them in the comment section below.

Phil Hritzak, Application Specialist of Controlled Release Technologies, Inc., a research, development and manufacturing firm based in Shelby, North Carolina. CRT is an IFMA CSP, an EnergyStar Partner and manufacturer of independently-certified Green products for HVAC maintenance. Since 1986, CRT has been creating leading edge HVAC maintenance products that have become industry standards, used in thousands of commercial buildings world-wide. CRT employees are members of BOMA, ASHRAE, ASHE and the American Chemical Society. www.cleanac.com