Striving for Excellence in Customer Support

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I believe that in order to be great at what you do, you must believe in and love the career you are in.

Besides being excited about the many awesome and specialty products that CRT manufactures, my clients and prospects make my career the most enjoyable.

They make my day so fulfilling, and to know that I put a smile on their face is truly a pleasure, I do not for granted. 

Below is a glimpse of what encourages me on a daily basis to strive for excellence….

dade paper


Shandi Maddox, Corporate Client Services Representative of Controlled Release Technologies, Inc., a research, development and manufacturing firm based in Shelby, North Carolina. CRT is a manufacturer of independently-certified Green products for HVAC maintenance. Since 1986, CRT has been creating leading edge HVAC maintenance products that have become industry standards, used in thousands of commercial buildings world-wide. CRT employees are members of ASHRAE, and the American Chemical Society.

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