Case In Point: Twas just days before Christmas……

Twas just days before Christmas and all through the place
The staff was all working at a fast frenzied pace
The products were wrapped and packaged with care
Knowing HVAC systems they soon would repair

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Twas just days before Christmas and all through the place
The staff was all working at a fast frenzied pace
The products were wrapped and packaged with care
Knowing HVAC systems they soon would repair

The workers were bundled from head to their toe
Dreaming of family and places they’d go
And I in my sweater and Mom looking hip
Had just returned from our hair salon trip

When out in the factory a cry did arise
Regarding a shipment that need be apprised
Straight to my computer I ran and I dashed
Web urls on the keyboard quickly I mashed

The glow of the screen my eyes did it blind
As I searched for our package and what I could find
When to my amazement but what did appear
Our shipment on hold and drivers not near

So on to the phone I went double fast
To hear in a moment the doubt that was cast
Quick as a wink the No’s how they came
So I yelled and I shouted and I called them bad names

Now Billy, now Susan, now Marshall and Misty
Come on Patrick and Leonard, Andrew and Christy
Our package it sits just down the road from you all
Dash over here now, please hear my call

With silent dejection I hung up at last
Knowing our customer would be outcast
When come walking in as upon a white steed
None other than FedEx, our driver Reid

And soon as I explained the situation that was
He picked up his phone and was quickly a buzz
And with a wink of his eye and a nod of his head
I was assured I had nothing to dread

And when he was done with our package in tow
He yelled Merry Christmas and away he then rode
And while this story may be a fictional tale
It displays the commitment of FedEx oh so well

Rachelle Tinley is the assistant executive director of Controlled Release Technologies, Inc., a research, development and manufacturing firm based in Shelby, North Carolina.  CRT is an IFMA CSP, an EnergyStar Partner and manufacturer of independently-certified Green products for HVAC maintenance. Since 1986, CRT has been creating leading edge HVAC maintenance products that have become industry standards, used in thousands of commercial buildings world-wide. CRT employees are members of BOMA, ASHRAE, ASHE and the American Chemical Society. www.cleanac.com

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